Nous is an AI-powered assistant that helps households manage their bills, saving them money and time. Our mission is to make people’s lives simpler and fairer.
We’re a well-funded start-up led by experienced entrepreneurs that’s growing extremely rapidly. We’ve helped over 150,000 people since the cost-of-living crisis started.
Since launch mid-last year we've been rolling out our service through a variety of channels — direct to consumers and also via employers who want to help their teams save hundreds (sometimes thousands) by using Nous.
Our members — people like Rob and Christian — give us rave reviews. Our Net Promoter Score is in the high +80s. We’re frequently featured on TV and in print with our views on cost-of-living consumer issues.
We’re a B Corp, formally accredited for our commitment to exceptionally high standards of social and environmental performance, transparency and accountability. We’re proud of our social impact.
There are nearly 30 million households in the UK. Over 85% of them overpay on their bills. And that’s before we reach the rest of the world. We are pioneering the technology solutions to eliminate this class of drudgery and admin, and the money and time wasted.
It’s not easy. We work hard. It’s challenging. But it’s fun too. We have an office-first culture, based near Farringdon station in central London. We have all the things you’d expect — free snacks, great coffee — and also a vibrant office social calendar and opportunities to play sports and volunteer with your teammates.
If you are brilliant and want to build something amazing that changes the world, get in touch.
Influencer Marketing Executive
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One of Nous’s most successful routes for acquiring new members is via HR teams within companies who offer Nous to their employees as a benefit. We’ve already partnered with the likes of Network Rail, Burger King, Central Co-op and the AA, and now the channel is now really starting to take off at scale. 🚀
As a result, we’re looking for a sharp, driven Customer Success Lead to join Nous and help us crack one of the hardest, highest-leverage parts of our business: turning signed agreements — a People/HR team that wants to help their people save money and time managing their bills — into active, high-uptake rollouts where employees evangelise about our service.
You’ll sit at an important intersection, owning the messy, human bit between “we’ve signed a new client” and “thousands of people are actually using Nous.” Your goal: make every employer partnership land, and land well.
You won’t be wrangling software integrations or fielding tech support tickets. Nous isn’t a complicated software integration — in fact, it has been designed to go live with no technical work at all. Instead, you’ll be designing and executing engagement plans that actually work, especially in complex environments where employees aren’t necessarily sitting at desks or checking their emails. You’ll work with company HR and internal comms/engagement teams to get Nous in front of real people, in real volume, with real results.
You’ll need to problem-solve creatively, get scrappy when needed, and bring structure to ambiguity. That means persuading internal stakeholders to go further than “we stuck it on the intranet.” Sometimes it means finding a new route entirely. You’ll be the person who makes sure our service doesn’t just launch — it takes off.
You’ll work closely with our Co-Founder and Chief Commercial Officer, Jon Rudoe, as well as our sales and marketing teams. This is a high-impact role, perfect for someone who knows how to get things done inside large organisations, and wants to do it in service of something that matters - making lives simpler and fairer for households across the UK, starting with their bills.
There’s no single background that guarantees success here, but you might be a great fit if this sounds like you:
We don’t expect you to have done this exact job before, but if you’ve ever felt frustrated that “implementation” stopped at uploading a link to the intranet, or that your rollout plan didn’t make it off the whiteboard, you might be exactly who we’re looking for.