Nous is an AI-powered assistant that helps households manage their bills, saving them money and time. Our mission is to make people’s lives simpler and fairer.
We’re a well-funded start-up led by experienced entrepreneurs that’s growing extremely rapidly. We’ve helped over 150,000 people since the cost-of-living crisis started.
Since launch mid-last year we've been rolling out our service through a variety of channels — direct to consumers and also via employers who want to help their teams save hundreds (sometimes thousands) by using Nous.
Our members — people like Rob and Christian — give us rave reviews. Our Net Promoter Score is in the high +80s. We’re frequently featured on TV and in print with our views on cost-of-living consumer issues.
We’re a B Corp, formally accredited for our commitment to exceptionally high standards of social and environmental performance, transparency and accountability. We’re proud of our social impact.
There are nearly 30 million households in the UK. Over 85% of them overpay on their bills. And that’s before we reach the rest of the world. We are pioneering the technology solutions to eliminate this class of drudgery and admin, and the money and time wasted.
It’s not easy. We work hard. It’s challenging. But it’s fun too. We have an office-first culture, based near Farringdon station in central London. We have all the things you’d expect — free snacks, great coffee — and also a vibrant office social calendar and opportunities to play sports and volunteer with your teammates.
If you are brilliant and want to build something amazing that changes the world, get in touch.
<aside> 💡 Couldn't find the role you were looking for? Send your CV (or LinkedIn profile) to [email protected] along with some context on what you could help us do.
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Nous is deceptively complex. On the surface it looks (or should look) like a fairly straightforward service that saves you money and time by doing things for you that you hate doing.
Behind the scenes, simple is hard. There is lots of extensive complexity in an agentic system — a lot of basic things it has to take care of in order to be useful at all, let alone competent, responsible and reliable.
Which is where you come in. As a Customer Operations Associate within the operations team, you’ll play an important role shaping, improving and automating our business processes. You’ll help optimise our workflows and tech stack to ensure the team is as efficient as possible while keeping the customer at the centre of everything we do
In practice, this means you’re the kind of person who is extremely receptive to and adept at picking up new tools and, in particular, new categories of tools, like AI.
You naturally spot the potential they bring for making processes smoother, faster, and more effective. You don’t just adapt to new tools — you explore, experiment, and refine them to maximise impact. You’re always looking to remove friction, automate the tedious, and free up time for higher-value work. If there’s a smarter way to do something, you’ll find it.
These efforts all serve to deliver an outstanding customer experience and you’ll spend much of your time communicating with our users via email and WhatsApp. You’ll jump between our CRM, product, and custom-built tooling, but unlike traditional reactive support roles, many of your interactions will be proactive. This means demonstrating real expertise, not just troubleshooting but building trust and confidence to help make users’ lives simpler and fairer.
You’ll also be a key interface with our product organisation. Being on the front line and interacting with customers on a daily basis, you’ll have invaluable insights and learnings to feedback into the product and design teams. These will help mould our product and customer experience as we scale and build more features.
Finally, as part of a small team ‘building the plane while flying it,’ your work will be unpredictable, often ambiguous, and full of challenges. You’ll navigate market complexity and evolving processes daily, so you’ll be comfortable amid a bit of chaos, and thrive in environments where you have to think on your feet.
We’re looking for someone who: