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Interested? Please apply here: https://jobs.ashbyhq.com/nous/e190f5e0-0fa9-4f5c-add0-77cf60fca7e1
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Nous is an AI-powered assistant that helps households manage their bills, saving them money and time. Our mission is to make people’s lives simpler and fairer, starting with the 30 million households here in the UK, and eventually, far beyond.
Over 85% of households overpay on their bills. That’s the scale of the problem we’re here to solve and it’s hiding in plain sight. It’s also fiendishly complex. What we’re building looks elegantly simple to the user, but under the bonnet it’s one of the most ambitious consumer AI systems in the UK. We’re not iterating on someone else’s playbook; we’re writing a new one. If you want to work on something obvious or easy, this isn’t it.
We’re backed by top-tier investors, led by a seasoned founding team and growing seriously quickly — more than 3,000% year-on-year. That makes Nous one of the UK’s fastest-scaling consumer start-ups. Since launch, we’ve helped hundreds of thousands of households get to grips with their bills - and we’re just getting going.
We’re immensely proud of what we’ve built so far. Our Net Promoter Score is consistently above +80, and our members (people like Lindsay, James and Vicky) give us rave reviews. Now we’re scaling that experience to millions more people, making Nous feel less like another finance app and more like something that quietly sorts your life out in the background. The product might look like magic but making it work is anything but.
Nous is intentionally lean, by design. We’re an AI-native company, not just an AI-native product. Everyone here is expected to use AI to its full potential, whether that’s debugging a system, streamlining a workflow or improving how we serve customers. We don’t hire layers of middle management; we hire smart, high-agency people and give them real ownership.
It’s not easy. We move fast, think deeply, and hold ourselves to high standards. We’re proudly office-first (based near Farringdon station) because we believe high-context collaboration helps us build better. The kitchen’s well-stocked, the coffee’s excellent, and so is the team.
If you’re brilliant, ambitious and want to build something amazing that changes the world by improving people’s lives, get in touch.
Operations & Automation Associate
<aside> ✉️ Couldn't find the role you were looking for? Send your CV (or LinkedIn profile) to [email protected] along with some context about what you could help us do.
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Before getting into the role, it’s worth explaining what “the product” actually is at Nous.
The product includes the web application that guides our users through the complex world of bills and household admin and acts as their interface to our management service, as well as all the behind the scenes capabilities needed to orchestrate and deliver that service - actually saving our users money and time.
We’ve built a set of powerful capabilities that let us run and improve the service efficiently at scale: agentic communication, multimodal GenAI data extraction, orchestration for long-running operational processes, recommendations, notifications, and more. We compose these into executable workflows that deliver real outcomes for members — like switching someone to a better energy deal without the hassle.
We organise around small product squads (around 3-5 people) with a single shared objective; shipping and learning fast.
We've stopped pretending there's a clean line between product managers and engineers. AI tools mean a PM who thinks in systems can also query a database, prototype a fix, or ship something small without waiting for a sprint. An engineer who cares about outcomes can own the product direction of their work. We want people who do both.
We're still working out what that means in practice. How do you move fast without making a mess? What processes actually help and which ones just slow you down? We don't have it all figured out. If that sounds like a problem, this isn't the right role. If it sounds like the interesting part, keep reading.
You'll be the first PM for our Platform squad. The platform is the orchestration layer, data model, APIs, and shared services that every other squad builds on. Our CTO has been doing this alongside everything else; you'll take it over.
"Product manager" undersells it. You'll own the platform's direction while being hands-on enough to prototype, query production data, and ship small things yourself.
Day to day: