Nous is an AI-powered assistant that helps households manage their bills, saving them money and time. Our mission is to make people’s lives simpler and fairer, starting with the 30 million households here in the UK, and eventually, far beyond.
Over 85% of households overpay on their bills. That’s the scale of the problem we’re here to solve and it’s hiding in plain sight. It’s also fiendishly complex. What we’re building looks elegantly simple to the user, but under the bonnet it’s one of the most ambitious consumer AI systems in the UK. We’re not iterating on someone else’s playbook; we’re writing a new one. If you want to work on something obvious or easy, this isn’t it.
We’re backed by top-tier investors, led by a seasoned founding team and growing seriously quickly — more than 3,000% year-on-year. That makes Nous one of the UK’s fastest-scaling consumer start-ups. Since launch, we’ve helped hundreds of thousands of households get to grips with their bills - and we’re just getting going.
We’re immensely proud of what we’ve built so far. Our Net Promoter Score is consistently above +80, and our members (people like Lindsay, James and Vicky) give us rave reviews. Now we’re scaling that experience to millions more people, making Nous feel less like another finance app and more like something that quietly sorts your life out in the background. The product might look like magic but making it work is anything but.
Nous is intentionally lean, by design. We’re an AI-native company, not just an AI-native product. Everyone here is expected to use AI to its full potential, whether that’s debugging a system, streamlining a workflow or improving how we serve customers. We don’t hire layers of middle management; we hire smart, high-agency people and give them real ownership.
It’s not easy. We move fast, think deeply, and hold ourselves to high standards. We’re proudly office-first (based near Farringdon station) because we believe high-context collaboration helps us build better. The kitchen’s well-stocked, the coffee’s excellent, and so is the team.
If you’re brilliant, ambitious and want to build something amazing that changes the world by improving people’s lives, get in touch.
<aside> ✉️ Couldn't find the role you were looking for? Send your CV (or LinkedIn profile) to [email protected] along with some context about what you could help us do.
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Simple on the surface rarely means simple underneath. There’s immense complexity in an agentic system, with countless moving parts it must manage just to be useful at all, let alone competent, responsible and reliable.
That’s where you come in. You’ll join the Operations team at the heart of the business — supporting our members, managing inboxes and tickets, and keeping the service running with precision as we grow. You’ll help knit together those moving parts (customer experience, data, product, process, systems and commercial performance) to create an operation that’s tightly integrated and built for scale.
Everyone here uses technology deeply in their work — to debug systems, streamline workflows, and improve our service. You’ll do the same: some days you’ll be deep in tools and automations; other days you’ll be using technology to listen at scale, spotting the moments where empathy matters most and crafting responses that feel distinctly human.
Over time, you’ll start shaping how we scale by finding friction, fixing it fast, and building systems that raise the bar each month. You’ll work closely with experienced operators, product managers, data analysts and the founders themselves. It’s a rare chance to understand the inner workings of a high-growth company and learn what it takes to deliver simplicity at scale.
We’re looking for someone who can bridge two worlds — the technical and the human. You balance left-brain logic with right-brain intuition; you enjoy tracing issues back to their root cause and building the relationships that help us fix them. You’ll find satisfaction in improving how we work while nurturing the collaboration that powers our human-plus-tech model.
It’s a fast-learning, high-context environment. You’ll see every part of the business, join the dots between people and systems, and help build Nous into a company that’s destined to become a household name.
You’re smart, curious, and ambitious but grounded. You want to understand how great companies really work from the inside out, and you’re excited by the idea of building one from the bottom up.
What makes you exceptional is that you’re a rare mix of left and right brain. The left-brain you gets under the bonnet, figures out how things work, untangles processes, tweaks systems, and experiments with tools and automations to make them better. The right-brain you knows that systems alone don’t solve problems; people do. You listen, communicate clearly, and build trust, whether you’re resolving an issue for a user or collaborating with colleagues.
You’ll thrive here if you: