Nous is an AI-powered assistant that helps households manage their bills, saving them money and time. Our mission is to make people’s lives simpler and fairer.
We’re a well-funded start-up led by experienced entrepreneurs that’s growing extremely rapidly. We’ve helped over 150,000 people since the cost-of-living crisis started.
Since launch mid-last year we've been rolling out our service through a variety of channels — direct to consumers and also via employers who want to help their teams save hundreds (sometimes thousands) by using Nous.
Our members — people like Rob and Christian — give us rave reviews. Our Net Promoter Score is in the high +80s. We’re frequently featured on TV and in print with our views on cost-of-living consumer issues.
We’re a B Corp, formally accredited for our commitment to exceptionally high standards of social and environmental performance, transparency and accountability. We’re proud of our social impact.
There are nearly 30 million households in the UK. Over 85% of them overpay on their bills. And that’s before we reach the rest of the world. We are pioneering the technology solutions to eliminate this class of drudgery and admin, and the money and time wasted.
It’s not easy. We work hard. It’s challenging. But it’s fun too. We have an office-first culture, based near Farringdon station in central London. We have all the things you’d expect — free snacks, great coffee — and also a vibrant office social calendar and opportunities to play sports and volunteer with your teammates.
If you are brilliant and want to build something amazing that changes the world, get in touch.
<aside> 💡 Couldn't find the role you were looking for? Send your CV (or LinkedIn profile) to [email protected] along with some context on what you could help us do.
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As a Customer Operations Associate, you’ll be a critical part of our customer-facing service operations team as we refine and scale up our offering.
Unlike traditional ‘reactive’ support functions which deal with customer enquiries or complaints, a large proportion of interactions with users happen at our initiation. We also have to navigate a significant degree of market complexity and a wide range of rapidly evolving processes.
As a team we spend a lot of our time communicating with users. We’re constantly jumping between our CRM, our product, and other custom-built tooling. Working effectively in all of these systems while making sure our customers have a great experience is crucial to the role.
Since we’re still hard at work developing aspects of our service, you’ll be playing an important role shaping and improving our business processes. Working with the rest of the operations team you’ll help us to identify and improve our tooling, process and customer communication, ensuring the team is as efficient as possible keeping the customer at the centre of everything we do.
You’ll also be a key interface with our product organisation. Being ‘at the coal face’ and interacting with customers on a daily basis, you’ll have invaluable insights and learnings to feedback into the product and design teams. These will help mould our product and customer experience as we scale and build more products.
Finally, as part of a small team who are ‘building the plane while flying the plane’, the work you’ll do will be unpredictable and often characterised by ambiguity and challenge. You’ll be comfortable with a bit of chaos, and thrive in environments where you have to think on your feet.
We’re looking for someone who: