Nous is an AI-powered assistant that helps households manage their bills, saving them money and time. Our mission is to make people’s lives simpler and fairer.
We’re a well-funded start-up led by experienced entrepreneurs that’s growing extremely rapidly. We’ve helped over 150,000 people since the cost-of-living crisis started.
Since launch mid-last year we've been rolling out our service through a variety of channels — direct to consumers and also via employers who want to help their teams save hundreds (sometimes thousands) by using Nous.
Our members — people like Rob and Christian — give us rave reviews. Our Net Promoter Score is in the high +80s. We’re frequently featured on TV and in print with our views on cost-of-living consumer issues.
We’re a B Corp, formally accredited for our commitment to exceptionally high standards of social and environmental performance, transparency and accountability. We’re proud of our social impact.
There are nearly 30 million households in the UK. Over 85% of them overpay on their bills. And that’s before we reach the rest of the world. We are pioneering the technology solutions to eliminate this class of drudgery and admin, and the money and time wasted.
It’s not easy. We work hard. It’s challenging. But it’s fun too. We have an office-first culture, based near Farringdon station in central London. We have all the things you’d expect — free snacks, great coffee — and also a vibrant office social calendar and opportunities to play sports and volunteer with your teammates.
If you are brilliant and want to build something amazing that changes the world, get in touch.
Sales Development Representative
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As a Customer Operations Associate, you’ll be on the frontline of one of the UK’s most ambitious consumer AI services, helping real people solve real problems, every single day.
This is first and foremost a customer-facing role. Unlike traditional ‘reactive’ support functions which deal with customer enquiries or complaints, a large proportion of interactions with users happen at our initiation. We also have to navigate a significant degree of market complexity and a wide range of rapidly evolving processes. All of which means we spend a lot of time in the inbox - not just responding to inbound queries, but proactively managing user journeys across a complex, rapidly-evolving service.
You’ll be the person who jumps in each morning, who takes pride in a perfect resolution and who sticks with a tricky case until it’s solved. If you’re the kind of person who gets a dopamine hit from a glowing customer testimonial or a 10/10 NPS score, and genuinely enjoys helping people (even when they’re occasionally frustrated) this is the role for you.
That said, this isn’t just a queue of tickets to close. We’re building the plane while flying it, and your work will go beyond customer comms: spotting patterns, surfacing bugs and helping shape how our operations scale. You’ll be the bridge between our users and our product; bringing back insights from the frontline, improving workflows and feeding into how we evolve our tooling, processes and internal ops.
We’re constantly jumping between systems (our CRM, our product and custom-built internal tools) so comfort with tech and curiosity about how things work are key. Working well here means being both precise and adaptable: you’ll need strong judgement, clear thinking and a willingness to get stuck into an environment characterised by ambiguity and challenge. It’s fast, sometimes messy and there’ll be a lot of thinking on your feet, but if you thrive on momentum and care deeply about making life simpler and fairer for our customers, you’ll feel right at home.
We’re looking for someone who:
This role might be a great fit if: