About Nous

Nous is a well-backed early-stage startup on a mission to make people’s lives simpler and fairer.

Our free service helps households get wise and stay vigilant against rising costs. And by managing household bills and providers for Nous members, we're freeing them from a lifetime of admin while saving them money and time.

We’ve thought carefully about how to ensure our product and business has a distinctive positive social impact. We’re very proud to say that, as of October 2023, Nous is officially a B Corp. This means we’ve been formally accredited for our commitment to exceptionally high standards of social and environmental performance, transparency and accountability. We also regularly lead consumer campaigns – on issues such as broadband social tariffs for instance.

Over 150,000 people have used our free service during the cost-of-living crisis. We’re now actively selling our premium service b2b2c, to employers buying Nous as an employee benefit for their teams. Households save hundreds of pounds (some, thousands) by using Nous, as well as being freed from a lifetime of admin. And because Nous operates at a household level, even if an employee doesn’t pay the bills themselves, their household can still benefit.

The role

As a Product Manager for our customer-facing proposition, you will play a crucial role in shaping the future of our products and services. You will be responsible for developing and executing a strategic roadmap that enhances the overall customer experience and drives growth. By deeply understanding our target audience and market trends, you will be at the forefront of driving capabilities and bringing new features to life.

• Strategy: Collaborate across leadership, engineering, design, and commercial functions to define the vision and strategy for our proposition. Identify market opportunities, conduct competitive analysis, and leverage customer insights to drive product direction.
• Customers: Champion the voice of the customer throughout the product development lifecycle. Conduct user research, gather feedback, and perform usability testing to inform product decisions and ensure a seamless and delightful customer experience.
• Roadmap: Define clear product requirements and prioritise feature development based on business objectives, user needs, and technical feasibility. Work closely with engineering, design, and other stakeholders to ensure timely and high-quality product delivery.
• Analytics: Establish and track key performance metrics to assess the success of product initiatives. Utilise data-driven insights to identify areas for improvement and optimise product performance. Continuously monitor market trends and customer feedback to stay ahead of the competition.
• Collaboration: Collaborate effectively with engineering, design, marketing, and other teams to align product development efforts and drive successful releases. Communicate product updates and roadmap progress to internal stakeholders and executive leadership.
• Evangelism: Act as the internal and external advocate for your product area. Conduct product demos, lead company-wide presentations, participate in industry events, and engage with customers to gather feedback and build strong relationships.

You

• Experience in a product function, preferably in a product manager role at a consumer-focused technology company.
• Proven track record of successfully delivering customer-facing products from ideation to launch to growth.
• Skill at working with agile process and a demonstrated ability to manage multiple projects simultaneously with clear documentation.
• Excellent analytical skills with the ability to interpret complex data, challenge on leading KPIs, and make data-driven decisions.
• Strong problem-solving skills and a passion for innovation.
• Exceptional communication and presentation skills, with the ability to influence and inspire cross-functional teams.