Location: Office-first (min. 4 days a week in London EC1)
Type: Permanent, full-time, office-first position
Reports to: Co-Founder & Chief Commercial Officer (will report to Customer Success Manager when recruited)
Nous is an intelligent assistant that helps households manage their bills, saving them money and time. We’re a well-funded early stage startup led by experienced entrepreneurs on a mission to make people’s lives simpler and fairer.
By handling household hassles for Nous members, we're freeing them from a lifetime of admin while saving them money and time. This has led to rave reviews from members like Rob and Christian.
We’ve thought carefully about how to ensure our product and business has a distinctive positive social impact. We’re very proud to say that, as of October 2023, Nous is officially a B Corp. This means we’ve been formally accredited for our commitment to exceptionally high standards of social and environmental performance, transparency and accountability. We also regularly lead consumer campaigns – on issues such as broadband social tariffs for instance.
Over 150,000 people have used our free service during the cost-of-living crisis. We’re now rolling out our paid, smart-household management service through a variety of channels – including employers who want to help their teams save hundreds of pounds (sometimes thousands) by using Nous. And because Nous operates at a household level, even if an employee doesn’t pay the bills themselves, their household still benefits.
With these early successes comes a real challenge as we enter hyper-growth mode. As a Customer Success Associate, you’ll be a critical part of our commercial/business development team as we refine and scale up our offering.
You’ll be responsible for:
We’re looking for someone who: